FAQ

Welcome to Kohsaar Nuts! Find answers to common questions about our products, orders, payments, and delivery.

1. What products does Kohsaar Nuts offer?

We offer a selection of dry fruits, nuts, and premium-quality products. Please visit our Our Products page to explore the available items.

2. What product sizes are available?

Available sizes may include 1 kg, 500 g, and 250 g (one pao), depending on the product. Please check the individual product page for available options.

3. Do you deliver across Pakistan?

Yes, we aim to deliver orders across Pakistan. Delivery availability may vary depending on your location.

4. How long does delivery take?

Orders are generally delivered within 3–5 working days after dispatch. Delivery times may vary based on your location and courier service.

5. How can I place an order?

Browse our products, select your preferred item and quantity, add it to your cart, and follow the checkout instructions to complete your order.

6. What payment methods do you accept?

Available payment methods will be displayed at checkout or confirmed before your order is placed.

7. Can I cancel or change my order?

Please contact us as soon as possible if you need to cancel or change an order. Changes may not be possible once the order has been dispatched.

8. What if I receive a damaged or incorrect product?

Please contact us within 3 days of delivery at kohsaarnuts@gmail.com. Include your order number and clear photos of the issue so we can review your request.

9. Can I return a product?

Unused and unopened products in their original packaging may be eligible for a return within 3 days of delivery, subject to our Refund & Return Policy. For food safety reasons, opened or used products generally cannot be returned unless they have a quality issue or are damaged or incorrect.

10. How should I store dry fruits and nuts?

Store them in a clean, dry, airtight container away from direct sunlight, heat, and moisture. Follow any specific storage instructions provided on the product packaging.